CFPB Complaint Portal Remains Active Despite Agency Freeze
Despite the suspension of operations at the Consumer Financial Protection Bureau (CFPB) due to Trump administration orders, the agency's online consumer complaint portal is still functional.
Benefits of the Portal
The CFPB portal empowers consumers to lodge complaints about financial institutions directly to the agency's searchable database. These complaints are then forwarded to the responsible company, which is obligated to respond within 15 days (with a maximum resolution time of 60 days).
The automated nature of the portal ensures its continued operation, regardless of the agency's work stoppage. Complaints will continue to be routed to entities such as Bank of America, Experian, and debt collectors.
Growing Popularity and Effectiveness
Since its launch in 2012, the portal has gained significant traction, receiving 2.7 million complaints in 2024 alone. It has garnered a positive reputation on platforms like Reddit, with users recommending it as a streamlined method for resolving financial issues.
Approximately 80% of current complaints relate to credit reports, followed by debt collectors and bank accounts. According to the Congressional Research Service, 99.6% of complaints received a timely response in 2024.
In 41% of cases, consumers obtain formal relief, while 53% receive explanations for company actions. The visibility and scrutiny of these complaints incentivize companies to respond appropriately.
Non-CFPB Alternatives
While the CFPB portal remains active, other avenues for consumer complaints exist. The Federal Trade Commission accepts complaints, but their use primarily serves as a tip for enforcement officials.
Concerns with Continued Freeze
Despite the automated process, concerns persist that companies may reduce their responsiveness to complaints if CFPB staff remain sidelined for an extended period. The lack of enforcement can potentially diminish the quality of company responses.